Refund policy

Return, Refund & Replacement Policy

Effective Date: October 1, 2026

At NaturalGreen™, the safety and integrity of our dietary supplements are a priority. Because our products are consumable goods, we cannot accept returned products or place returned supplements back into inventory.

All Sales Are Final

All purchases are final once an order has entered production.

We do not accept returns or exchanges for:

  • Change of mind or buyer’s remorse

  • Products ordered by mistake

  • Opened, used, or partially consumed products

  • Unopened products

  • Flavor or personal preference

  • Orders submitted with an incorrect or incomplete shipping address

  • Claims submitted outside the applicable claim period

Please review your order and shipping information carefully before completing your purchase.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, mislabeled, or contains an incorrect product, contact us within 30 days of delivery.

Please provide:

  • Your order number

  • A brief description of the problem

  • Clear photographs of the product, packaging, shipping label, and damage or defect

After reviewing the claim, we may offer a replacement or refund for the affected product.

Do not mail or return the product unless NaturalGreen™ provides written instructions. For safety reasons, we generally do not require consumable products to be returned.

Lost Packages

Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.

NaturalGreen™ will review the shipment information and carrier tracking before approving a replacement or refund.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Check the delivery area, mailbox, front desk, and surrounding property.

  2. Ask household members or neighbors whether they accepted the package.

  3. Contact the shipping carrier to request delivery details.

  4. Contact NaturalGreen™ promptly with your order number and carrier case information.

Orders confirmed as delivered by the carrier are not automatically eligible for a refund or replacement. Each case will be reviewed based on the available delivery information.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

NaturalGreen™ is not responsible for orders that are undeliverable, returned, abandoned, or destroyed because of:

  • An incorrect or incomplete address

  • Missing apartment or unit information

  • An incorrect postal code

  • An incorrect telephone number

  • The recipient’s refusal or inability to accept the package

If reshipment is available, the customer will be responsible for the product and shipping costs associated with the new shipment.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

Orders begin processing quickly. Changes or cancellations are not guaranteed once an order has entered production or fulfillment.

Refunds

If a refund is approved, it will be issued to the original payment method.

Processing times vary by bank or payment provider and may take approximately 5–10 business days after approval.

Original shipping charges are non-refundable unless the order was damaged, defective, incorrect, or affected by an error attributable to NaturalGreen™ or its fulfillment provider.

Contact Us

To submit a claim or ask a question about an order, contact:

NaturalGreen™
Email: info@naturalgreenco.com

Include your order number in the subject line to help us respond efficiently.